Member Information Text

CUSTOMERS  INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA


A. Data Controller
In accordance with the Personal Data Protection Law No. 6698 (“Law”), your personal data may be processed by Dopamiq (“Dopamiq” or “Company”) as the data controller within the scope explained below.
 
The confidentiality and security of your personal data is important to us and we take care to protect it. As Dopamiq, we process and store your personal data in accordance with the Law.
 
B. Processed Personal Data
Explanations regarding your personal data that may be processed if you contact our Company through one of the Personal Data Collection Methods specified below are provided below:
  

Categories of Personal Data

Identity Information

Contact Information

Location Information

Customer Transaction Information

Request and Complaint Information

Financial Information

Physical Space Security Information

Transaction Security Information

Marketing Information

Audio and Visual Recordings

 
Although your credit card information such as bank information, bank card or credit card number, expiration date and CVV code are processed during the sale, these data are not stored by Dopamiq. Your limited financial information (e.g. the last 4 digits of your card number) is processed by Dopamiq for the purposes of storing sales records in accordance with the relevant legislation and fulfilling requests such as returns and exchanges, and this processing is limited to the following purposes;

C. Purposes for Processing Personal Data
Your personal data is processed in accordance with the general principles set out in Article 4 of the Law, in accordance with the law and the rules of honesty, accurately and, when necessary, up-to-date, for specific, clear and legitimate purposes, in connection with the purpose for which they are processed, limited and proportionate, and kept for the period stipulated in the relevant legislation or necessary for the purpose for which they are processed.
Your collected personal data will be processed for the purposes set out below (“Purposes”) and in accordance with the personal data processing conditions and purposes specified in Article 5 of the Law.

Objectives

  • Presenting our company's products and services to you through our stores, website and mobile application channels and carrying out sales transactions,
  • Establishing sales contracts for our company's products and services and carrying out invoicing transactions,
  • Management of transactions and requests related to tracking financial and sales records,
  • Carrying out and completing orders, order and delivery processes and communicating with our customers through online services,
  • Fulfillment of after-sales support services and warranty processes,
  • Providing special advantages and conveniences to our customers in return and exchange transactions,
  • Carrying out the necessary work by our relevant business units to carry out the commercial activities carried out by Dopamiq, planning business strategies and executing related business processes,
  • If you create a membership; creating membership accounts and carrying out membership transactions through our website or mobile application,
  • If you create a membership, your age must be verified to make purchases via the website or mobile application.
  • Carrying out order processes, informing about the delivery status of purchased products and service changes, and carrying out communication activities regarding current product stock information upon request,
  • Providing the opportunity to add comments via the site or mobile application, publishing your comments and informing you that your comments have been published, performing checks to ensure the security of the site or mobile application, carrying out strengthening work in terms of information security,
  • Carrying out the necessary work and execution of relevant business processes by our business units to enable relevant people to benefit from the products and services offered by our Company, including sales and marketing activities of our products and services,
  • Managing customer relations and ensuring that customer contact information is up-to-date and accurate,
  • Fulfilling the legal obligations that our Company is subject to, especially the Law on Consumer Protection, the Law on the Regulation of Retail Trade and the Law on the Regulation of Electronic Commerce,
  • Providing information to authorized institutions arising from legislation and fulfilling official institution requests,
  • Ensuring the legal, technical, commercial and occupational safety of our Company and the relevant persons who have business relations with our Company,
  • Determining and implementing our company's commercial and business strategies,
  • Carrying out accounting and finance processes,
  • Receiving, evaluating and finalizing your requests and complaints, managing customer relations and providing digital assistance services,
  • To resolve your requests and complaints and to carry out all necessary research, development, corrective and preventive activities to prevent recurrence, our business units will carry out the necessary work and carry out the relevant business processes.
  • Carrying out customer acquisition activities,
  • Providing information to third parties or legal entities with whom Dopamiq has a business relationship within the scope of carrying out commercial activities,
  • Planning and execution of customer satisfaction and corporate communication activities,
  • Carrying out sweepstakes, campaigns, competitions, promotions or advertising activities, and checking whether the conditions for participation in the relevant activity are met,
  • Providing the results arising from the legal transactions in case the company is divided or all or part of it is transferred to another company,
  • Storing personal data for the duration of the general statute of limitations in order to follow up and carry out legal affairs and to constitute evidence in possible disputes that may arise in the future,
  • To evaluate your applications that you have submitted to the Company within the scope of exercising your rights specified in Article 11 of the Law regarding your personal data processed by our Company, to finalize them in accordance with the legislation and to carry out the necessary procedures within this framework,
  • Ensuring compliance with the storage obligations stipulated in the legislation.

If you give your explicit consent,

  • By contacting you, we carry out the marketing processes of our Company's products and services, and recommend and introduce the products and services offered by our Company, including profiling and analysis activities, to the relevant people by customizing them according to their tastes, usage habits and needs.

Identity Information, Contact Information, Customer Transaction Information, Marketing Information

  • Analyzing your shopping preferences (visits, orders, etc.) on the site, mobile application or in our stores,

Identity Information, Contact Information, Customer Transaction Information

  • Conducting surveys, research and analysis studies on customer satisfaction,

Identity Information, Contact Information, Customer Transaction Information, Marketing Information

  • Carrying out informational communications and sending commercial electronic messages regarding collection presentations, catalogues, events, promotions, bulletins, discounts, earned points, gift vouchers, club memberships, campaigns and promotions in accordance with the Regulation on Commercial Communications and Commercial Electronic Messages.

Identity Information, Contact Information, Customer Transaction Information, Marketing Information


D. To Whom and for What Purposes Can Processed Personal Data Be Transferred?
Your personal data collected in line with the fulfillment of the above-mentioned Purposes may be transferred to the parties specified below in accordance with the rules regarding the transfer of personal data specified in Articles 8 and 9 of the Law, within the scope of the data processing conditions regulated in Articles 5 and 6 of the Law:

  • To supplier companies (cargo, call center, research companies, advertising agencies, etc.) and other technical service providers (service providers such as infrastructure, database management, etc.), our business partners, group companies, affiliates and shareholders from whom we supply services within the scope of our legitimate interests,
  • If you have a Chippin membership and want to use this membership within the scope of your shopping, you can contact Tanı Pazarlama ve İletişim Hizmetleri A.Ş., the provider of the Chippin program,
  • In case the company is divided or all or part of it is transferred to another company, the company to which the relevant values ​​belonging to the company will be transferred in order to ensure the results arising from the said legal transactions,
  • To legally authorized public institutions and legally authorized private persons as expressly provided for in the laws and to fulfill our legal obligations,
  • Foreign suppliers to whom we supply services based on the legal basis of the existence of a standard contract that includes matters such as data categories, purposes of data transfer, recipients and recipient groups, technical and administrative measures to be taken by the data recipient, and additional measures taken for special personal data, as declared by the Board.
  • If you benefit from our “Buy for Me” service within the scope of presenting our company’s products and services to you via our mobile application, in order to carry out the sales and delivery processes, (i) your name, contact, delivery address and basket information that you will provide to the person you wish to make the purchase in line with your decision and (ii) if you are the person making the purchase, your name, contact, billing address, product information you purchased and payment method will be delivered to the person to whom the products will be delivered.
  • E. Method and Legal Reason for Collecting Personal Data
    What your personal data is collected may vary depending on the service, product or commercial activity provided by dopamiq or the content of the contract established between you and us; and can be collected verbally or in writing, through automatic or non-automatic methods, through interviews and forms conducted in the physical environment through sales stores, offices, branches, when you communicate, through electronic media such as call centers, websites, social media channels, communication applications, mobile applications, membership and sales forms, and online forms and comment areas.

    Your personal data is collected and processed by dopamiq based on the personal data processing conditions specified in Article 5 of the Law for the following purposes and legal reasons.

    Based on the legal reason that the processing of personal data of the parties to a contract is necessary, provided that it is directly related to the establishment or performance of a contract;
  • Presenting our company's products and services to you through our stores, website and mobile application channels and carrying out sales transactions,
  • Establishing sales contracts for our company's products and services and carrying out invoicing transactions,
  • Carrying out and completing orders, order and delivery processes and communicating with our customers through online services,
  • Fulfillment of after-sales support services and warranty processes,
  • If you create a membership; creating membership accounts and carrying out membership transactions through our website or mobile application,
  • If you create a membership, your age must be verified to make purchases via the website or mobile application.
  • Carrying out order processes, informing about the delivery status of purchased products and service changes, and carrying out communication activities regarding current product stock information upon request,

Based on the legal reason that it is clearly prescribed by law and is necessary for the data controller to fulfill its legal obligations;

  • Fulfilling the legal obligations that our Company is subject to, especially the Law on Consumer Protection, the Law on the Regulation of Retail Trade and the Law on the Regulation of Electronic Commerce,
  • Providing information to authorized institutions arising from legislation and fulfilling official institution requests,
  • Ensuring compliance with the storage obligations stipulated in the legislation,
  • To evaluate your applications that you have submitted to the Company within the scope of exercising your rights specified in Article 11 of the Law regarding your personal data processed by our Company, to finalize them in accordance with the legislation and to carry out the necessary procedures within this framework.

Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right;

  • Receiving, evaluating and finalizing your requests and complaints, managing customer relations and providing digital assistance services,
  • Storing personal data for the general statute of limitations in order to follow up and carry out legal affairs and to constitute evidence in possible disputes that may arise in the future.

Based on the legal reason that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person;

  • Management of transactions and requests related to tracking financial and sales records,
  • Providing special advantages and conveniences to our customers in return and exchange transactions,
  • Carrying out accounting and finance processes,
  • Carrying out the necessary work by our relevant business units to carry out the commercial activities carried out by Dopamiq, planning business strategies and executing related business processes,
  • Carrying out checks to ensure the security of the site or mobile application and carrying out strengthening activities in terms of information security,
  • Providing the opportunity to add comments via the website or mobile application, publishing your comments and informing you that your comments have been published,
  • Carrying out the necessary work and execution of relevant business processes by our business units to enable relevant people to benefit from the products and services offered by our Company, including sales and marketing activities of our products and services,
  • Carrying out customer acquisition activities,
  • Providing information to third parties or legal entities with whom Dopamiq has a business relationship within the scope of carrying out commercial activities,
  • Managing customer relations and ensuring that customer contact information is up-to-date and accurate,
  • Ensuring the legal, technical, commercial and occupational safety of our Company and the relevant persons who have business relations with our Company,
  • Determining and implementing our company's commercial and business strategies,
  • To resolve your requests and complaints and to carry out all necessary research, development, corrective and preventive activities to prevent recurrence, our business units will carry out the necessary work and carry out the relevant business processes.
  • Planning and execution of customer satisfaction and corporate communication activities,
  • Planning and carrying out draws, campaigns, competitions and promotional activities, and checking whether the conditions for participation in the relevant activity are met.
  • Providing the results arising from the legal transactions in case the company is divided or all or part of it is transferred to another company.

In case of your explicit consent, based on your explicit consent;

  • By contacting you, we carry out the marketing processes of our Company's products and services, and recommend and introduce the products and services offered by our Company, including profiling and analysis activities, to the relevant people by customizing them according to their tastes, usage habits and needs.
  • Analyzing your shopping preferences (visits, orders, etc.) on the site, mobile application or in our stores,
  • Conducting surveys, research and analysis studies on customer satisfaction,
  • Carrying out informational communications and sending commercial electronic messages regarding collection presentations, catalogues, events, promotions, bulletins, discounts, earned points, gift vouchers, club memberships, campaigns and promotions in accordance with the Regulation on Commercial Communications and Commercial Electronic Messages.

F. What are the rights of the relevant persons under the law?
In this context, we would like to inform you that, as the relevant person, you have the following rights in accordance with Article 11 of the Law:

  • To learn whether your personal data is being processed,
  • Request information regarding your personal data if it has been processed,
  • To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
  • To know the third parties to whom your personal data is transferred, either domestically or abroad,
  • To request correction of your personal data if it is processed incompletely or incorrectly and to request that the action taken in this context be notified to third parties to whom your personal data has been transferred,
  • To request the deletion or destruction of your personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the provisions of the Law and other relevant laws, and to request that the action taken within this scope be notified to third parties to whom your personal data has been transferred,
  • To object to the emergence of a result against the person by analyzing your processed data exclusively through automated systems,
  • If you suffer damage due to the unlawful processing of your personal data, you have the right to demand compensation for the damage.
    You can apply for your rights listed above;      You can send it to info@dopamiq.com.
    Address to which written application can be sent: Egemenlik neighborhood aydınlar street no 43 bornova izmir
    Registered Electronic Mail (KEP) Address: allmoeelektronik@hs01.kep.tr E-Mail Address:  info@dopamiq.com  (If the e-mail address you are sending to is not registered in our Company's system, your application must be signed with a secure electronic signature or mobile signature).

    Your applications will be finalized free of charge as soon as possible and within thirty days at the latest, depending on the nature of your request; however, if the process requires an additional cost, you may be charged a fee according to the tariff determined by the Personal Data Protection Board.
    We present it to your information.
    ALLMOE ELEKTRONI ̇ KU ̈ RETI ̇ M AS ̧